Jim Sullivan

CEO and Founder, Sullivision.com

You must know the basics before attempting anything else. In this dynamic presentation Jim Sullivan will share over 40 best practices from high-performing foodservice and retail trainers, managers and leaders. Drawing from his many clients, he'll detail how the best trainers have re-imagined employee education and development in the 2nd decade of the 21st Century ... and share what they'll never change. Attendees will begin with the 12 new fundamentals of unit-level excellence and work upward to the design and execution of a training regime that gets results. Full of examples, takeaways and interactivity, this program will re-energize the way you think about training and help you eliminate residual obstacles to execution back in the units.

Jim Sullivan, CEO and Founder of Sullivision.com, is a veteran of over 20 years in the hospitality industry as an award-winning operator, best-selling author, and 22 year CHART member. Since the time he first joined CHART, and through his positions at Premier Ventures, Anchor Foods, and Sullivision.com, Jim has continued to live CHART's values; continuously learning and returning to share a wealth of knowledge.

He's worked for and with companies as distinct as Walt Disney Company, McDonald's, Brinker International, American Express and Coca-Cola. Not a "theorist", Jim is well-known as a brand-builder, motivator, trend-spotter and problem-solver. He has built his reputation designing successful sales, marketing, and customer service programs for the "Top 200" restaurant, hotel, and retail chains, and over 1,000 independent business owners and operators in the industry.

Jim is the author of two books that have sold over 400,000 copies worldwide, including the 2008 best-selling book and audiobook called Multi-Unit Leadership: The 7 Stages of Building High- Performing Partnerships and Teams. His DVDs called Jumpstart! The Art of Effective Pre-Shift Meetings and The Shift: How to Plan It, Lead It, Make It Pay are now being used in over 20,000 foodservice operations worldwide.

Jim is an award-winning restaurant operator, a visiting professor at Penn State University Purdue, the University of Delaware, Cal Poly and the Culinary Institute of America. He's a graduate of the University of Colorado, and lives in Wisconsin with his wife and children.