Grand Hyatt San Francisco - San Francisco, California

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CHART - Now celebrating our 40th anniversary of advancing hospitality training professionals and their organizations.

Who Should Attend?

Training and human resources professionals who want to positively impact their organizations and further their own career development.

  • Trainers
  • Instructional Designers
  • Vice Presidents
  • Directors
  • Managers
  • Team Members
  • CEOs and COOs who are committed to developing people

General Session Speakers

Roadmap to Success: Strategies for Extraordinary Leadership

Susan Steinbrecher; President, Steinbrecher & Associates

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The Egonomics of High Performing Teams

Steven Smith; Co-founder, MarcumSmith

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Training and Development: A Service Value Proposition

Joleen Goronkin; President, People and Performance Strategies

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Confidence Under Pressure

Don Akers; Motivational Speaker, Leadership Coach

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CHART Competency Workshops

Blueprint for Training Development: a Customized Competency Model for the Hospitality Industry certificate sessions will be featured as Pre-Conference Workshops. Sign up for either Strategic Planning with Mike Hampton or Presentation Effectiveness with TJ Schier


Special Features

  • Ask My Peers LIVE! This lively session is the in-person version of CHART's popular on line discussion group. Key challenges and solutions will be discussed in a rapid roundtable format.
  • FlashBack 40 Party to help CHART celebrate its 40th Anniversary of advancing hospitality training professionals and their organizations.

Register early for discounts!

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Download San Francisco conference materials:

Conference Brochure (PDF)

Conference Agenda (PDF)


Breakout Sessions

Trainer Track

Purpose and Productivity

Denise Franck Aboody; President, dfranck & associates

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Manager Track

The Hi-Tech Coaching Method that Hits the Bulls-Eye - Every Time!

Dr. Jason Taylor; Chief Science Officer, PeopleAnswers

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Executive / Leader Track

In Search of Hospitality: Finding the Missing Link

Bill Marvin, CSP, FMP, CFE, BFD; The Restaurant Doctor, Effortless, Inc.

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Key Industry Topics

The Missed Opportunities in Greening Hospitality

Eric Corey Freed; Architect, Principal, organicARCHITECT

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Support our San Francisco CHART Conference Teddy Bear Drive for San Francisco Kids

Teddy Bear Flyer (PDF)

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