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CHART is the leading resource for the development and advancement of hospitality training professionals.
Who Should Attend?
Training and human resources professionals who want to positively impact their organizations and further their own career development.
- Trainers
- Instructional Designers
- Vice Presidents
- Directors
- Managers
- Team Members
- CEOs and COOs who are committed to developing people
Cleveland Conference Brochure
Download the Brochure (Adobe PDF)
General Session Speakers
Workshop: What's the Secret?
John DiJulius; Author, Presenter, Founder of The DiJulius Group
More Info...
Zap the Gap! Working with Multiple Generations
Meagan Johnson, CSP; Generational Humorist
More Info...CHART Competency Workshops
Blueprint Competency Certificate Workshop, Executive/Leader Role: Communication and Influence
Joleen Goronkin; President, People and Performance Strategies
More Info...
Blueprint Competency Certificate Workshop, Manager Role: Coaching and Development
Kim Rivera Beattie; Owner and President, Catapult People Solutions, LLC
More Info...
Blueprint Competency Certificate Workshop, Instructional Designer Role: Program Design
Monique Donahue, CHT, MHS; Vice President, Research & Development, American Hotel & Lodging Educational Institute
More Info...
Blueprint Competency Certificate Workshop, Trainer Role: Participant Management
TJ Schier; President, Incentivize Solutions and SMART Restaurant Group
More Info...Special Features
Commitment to People Gala
This awards banquet is a conference highlight!
This elegant event honors:
- The 2009 Commitment to People Award recipient
- The Spirit of CHART Award member recipient
- NRAEF and AHLAEI Scholarship winners
2009 State of Training and Development in the Hospitality Industry Report
At the Portland Conference in March 2009, CHART and Maritz Research unveiled the results of this first-of-its-kind, groundbreaking report. Don't miss this repeat presentation on the findings, which will summarize the structure of training departments, time allocations by job function, average training budgets by industry segment, use of outside resources, percent of training budget dollars and time for various positions, among other benchmarks. To view the report in advance, go to www.chart.org.
Certified Hospitality Training (CHT)
Saturday (07/25/09) before the conference begins will be the Certified Hospitality Trainer Program. Click here to download the information sheet.
Key Industry Topics
Strengthening Your Brand through Philanthropy
Jason M. Lyon; CEO, Common Man Family of Restaurants
More Info...Breakout Sessions
Manager Track
Leveraging your Most Important Asset - Employees
Dr. Rick Garlick; Director of Consulting and Strategic Implementation, Maritz Research
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How to Win Respect and Influence Others by Doing NOTHING!
Donna Rynda; Owner & Training Consultant, Make It Matter!
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The Master Manager - Moving from Manager to Leader
Julie Burch; Speaker, Author, President of JLH Presentations
More Info...Trainer Track
It's All Fun and Games
Robin Henley; Director of Training and Development, Perkins and Marie Callender's Incorporated
Donna Herbal; Senior Manager of Field Training, Perkins and Marie Callender's Incorporated
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An Effective Train-the-Trainer Approach to Break through the Tough Economy
Kelye Rouse Brown, CHA, CHT, CHDT, CHS; President, KRB Customized Training Solutions
More Info...Instructional Designer Track
Coming soon.
Executive / Leader Track
ROI Demystified: A Proven Approach in Good and Bad Times
Curt Archambault, FMP, Regional Training and Development Manager, Jack In The Box
John Kidwell, FMP, HR Senior Consultant, Mazzio's Corporation
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Leadership Training with Limited Resources
Patrick Yearout, FMP, CHT; Director of Recruiting and Training, Ivar's Restaurants
More Info...