Blog Posts

181 views There's No Such Thing as a Free Lunch Monique Donahue, CHT, CGSP, CMHS May 15, 2013
It was an accident, I swear. I didn’t mean, at my very first CHART conference, to volunteer presenting a breakout session. My shameful confession is that I was simply trying to get a free lunch. Flashback to Boca Raton, 2003: I was a...
188 views Why Do You Still Attend Those CHART Conferences? Patrick Yearout, FMP, CHT May 8, 2013
Recently, after mentioning our upcoming CHART conference in Miami, a friend of mine surprised me with a question. “Why do you still attend those CHART conferences?” he asked. I started telling him about the networking...
946 views Invest in Yourself With Three Letters...CHT Gini Quiroz, CHT Apr 25, 2013
The idea of getting a professional certification terrified me initially. What if I don't pass? How embarrassing! Will that mean I'm not good enough for my job? Last spring I reached out to a couple of mentors (those whom already held the title,...
990 views Hiring for Hospitality Patrick Yearout, FMP, CHT Apr 15, 2013
As hospitality trainers, we are often called upon to work with new employees in our company’s restaurant and hotels.  It becomes our responsibility to take these folks from “newbie” status and transform them into productive...
530 views Restaurant Trainers at a Restaurant Show? Of Course! Patrick Yearout, FMP, CHT Mar 11, 2013
The National Restaurant Association show will be held in Chicago from May 18-21 this year, and as usual, tens of thousands of people will show up hoping to learn what the future holds for the hospitality industry.  The booths in McCormick...
3802 views Trainers Transforming Training: The Super Power T3 Kristin Burk Mar 4, 2013
I am back, rested and ready to implement new learning from CHART’s 85 th Hospitality Training Conference.  This year was extra special as it was the launch of a new learning platform called T3 which is competency based training with...
661 views You can create brand loyalty from the start with employee training Calvin Banks Feb 13, 2013
My recent article in Hotel Management magazine details how an orientation program can help create brand loyalty from the start. To read more, visit...
920 views If I Had To Choose Just Three... Patrick Yearout, FMP, CHT Feb 4, 2013
At a recent business forum I attended here in Seattle, one which involved trainers from a variety of industries, we started a discussion at my table about the vast number of resources and reference guides that are available for people who work in...
1154 views John Kelley - Your Resolutions and Goals? Lisa Marovec, FMP Jan 3, 2013
In the January FlipCHART , CHART President John Kelley talks about reaching our 2013 goals together. Share your thoughts, resolutions, goals and tips here!
1151 views Learning, Sharing, Growing and…What’s The Other One Again? Patrick Yearout, FMP, CHT Dec 17, 2012
The Council of Hotel and Restaurant Trainers was founded in 1970 with four guiding principles (Learning, Sharing, Growing, and Caring) that really make us unique in the business world.  Anyone who has spent time on our website, at a Regional...
993 views How to Work with Associates on Sustainability and Giving Back Lisa Marovec, FMP Nov 30, 2012
Christine Andrews of Hostmark authored the CHART Training Trends column in a recent  Hotel Management issue. Read on to find out how to implement such a culture and develop a program with tangible, sustainable practices....
1149 views Reasons to Visit San Diego: Warm Weather, Great Beaches, and...Instructional Design? Patrick Yearout, FMP, CHT Nov 28, 2012
Why should you attend CHART’s 85 th  CHART Conference in San Diego in February?  Perhaps you are considering it because of the incredible networking opportunities with other hospitality trainers that can only be found at a CHART...
4543 views Training & Politics: Should it be Part of Your Job? Natalie Beglen Nov 6, 2012
In the November FlipCHART, John Kelley poses the following question in his PresidenTalks article. Please text your response. As those responsible for teaching employees everything about our companies, should we teach them about the...
1229 views Why Not Go Out On A Limb? That's Where The Fruit Is. Patrick Yearout, FMP, CHT Oct 11, 2012
How many little decisions do you make in a day?  A dozen?  A hundred?  Most of the time these little decisions pass us by with nary an afterthought because it really doesn’t matter if we wear the black pants or the navy blue...
1642 views Re-Branding Your Training Dept. John W. Isbell Oct 8, 2012
Hello everyone - the following post is a re-cap of a breakout I recently presented at the CHART Conference in Chicago.  Its a little longer than most of my blogs but packed full of information I believe necessary for re-creating and branding...
1137 views Listening For Success - Key Takeaways from CHART Chicago Tara Davey Oct 3, 2012
Tim Hast of Encore Life Skills gave one of the most popular presentations at the recent CHART Chicago conference. This article summarizes the key takeaways for those lucky attendees at the session. Enjoy!.......... Have you ever had one of...
1753 views The New Community John W. Isbell Jul 26, 2012
When I was a kid I have vivid memories of growing up in a community. I was raised in Bellbrook, which was a small suburb of Dayton, Ohio. Everyone knew everyone. Most of the time that was awesome. You could go to Dot’s Market &...
1343 views How to Interview and Hire New Workers Lisa Marovec, FMP Jun 19, 2012
The expertise of CHART member Patrick Yearout of Ivar's Restaurants is featured in this Restaurant Management article http://www.rmgtmagazine.com/content/how-interview-and-hire-new-workers .
1247 views The FTA Experience: First Time Attendee? Full-Throttle AWESOME! Serah Morrissey, SPHR Jun 18, 2012
 We all remember the firsts...the first time we moved away from home, the first time we drove a car, the first time we chased a squirrel out of our office. (Okay, maybe only Minnesota squirrels love central air in July as much as I...
2779 views If I Ruled The World John W. Isbell Jun 11, 2012
Someone asked me the other day what I would do if I ruled the world? Other than having every Monday be a national holiday so that I'd never have to work on one again, I hadn't really put much thought into it. That is, until I attended People...