Blog Posts

249 views Fitbit Test Produces Amazing Results Mark Boccia Sep 11, 2014
Training and development goes beyond just focusing on core job skills or teaching everyone how to implement the latest promotion. It is also about focusing on personal development - more specifically, a focus on health and wellness.  At...
194 views Hire for Attitude, Train for Skill Natalie Beglen Sep 11, 2014
The Broadmoor duo of Danielle West and Melanie Shanks share in HM Magazine how hiring and training the right way will save you in the long run. In the hospitality industry, online reviews are like a train wreck: You know you’re not...
156 views Post-Conference To-Do List Patrick Yearout, FMP, CHT Sep 1, 2014
I just returned from CHART’s 88th Hospitality Training Conference in Atlanta, and my initial post-conference to-do list is overflowing with exciting new items.  Here are a few: Meet with our company president to discuss...
108 views CHART Talks: "Brief Blasts of Brilliance" #10 - Life Well Today John C. Alexander Sep 1, 2014
Everyone has a challenge.  It's a matter of choice on how you will approach.   My suggestion is to take what you have, keep moving and pedal on.  In the video, I share how my diagnosis with Parkinson's Disease has been both a...
318 views Rollercoaster or Parallel Trains Calvin Banks Jul 1, 2014
As I close out my time as CHART President, I would like to take a moment to reflect on not only the past 2 years as President-Elect and President, but the 4 years in total I have been blessed to be a part of the board. The past 4 years many...
507 views As Long as Food Service Never Stops, Neither Should Food Safety Training Patrick Yearout, FMP, CHT Jun 30, 2014
As a trainer in the restaurant industry, I am expected to be an expert on a wide variety of topics and skillsets.  On any given day, I could spend time working with our managers and employees on leadership principles, communication skills,...
271 views Knowledge is Power; Share it Calvin Banks Jun 5, 2014
“Knowledge has to be improved, challenged, and increased constantly, or it vanishes. ” – Peter Drucker   This power statement by Peter Drucker, considered the father of modern management, is not only true for...
226 views CHART Talks: "Brief Blasts of Brilliance" #9 - Hunger is No Game Jim Knight Jun 5, 2014
At the Miami Conference, I shared my passion for ending childhood hunger as part of my CHART Talks session.  Given the fact that 40% of all food goes to waste and 20% of US kids live in poverty, we as a 13 million dollar industry should...
3096 views Diversity Training – 10 Numbers that Make the Business Case for Respect, Value, and Care Patrick Yearout, FMP, CHT May 15, 2014
Does your hotel or restaurant provide diversity training?  Why not?  Perhaps you did at one time, but the dropped it during the recession as a cost-saving measure.  Perhaps you feel it might be necessary someday, but only after...
249 views CHART Talks: "Brief Blasts of Brilliance" #8 - Stop Volunteering and Start Voluntelling Josh Davies May 9, 2014
At the Miami Conference, I shared my CHART Talks session with attendees.  It's now available on video, so gather some popcorn and in less than 12 minutes I'll share why you are too valuable to be just volunteering!  I encourage you to...
326 views How toTrain For—and Deal With—Short Attention Spans Serah Morrissey, SPHR May 9, 2014
The beginning of a new year is often when hotel managers, fresh off the holiday hamster wheel, take the time to hunker down and create exciting new programs to teach our teams. For most of us, at some point in the development process, we open our...
1238 views The New Standards for Success in Restaurants - Tips on how to keep ahead of the industry curve James Sullivan Apr 17, 2014
What chain restaurants execute daily is just this side of miraculous when you think about it. It’s an enormously complex feat to sell cheeseburgers, pizzas, tacos, burritos, chicken dishes or fish sandwiches with a uniform shape, weight,...
626 views CHART Talks: "Brief Blasts of Brilliance" #7 - Closing the Leadership Skills Gap John Poulos Apr 3, 2014
At the Miami Conference, I shared (in less than 9 minutes), the important role that the General Manager plays in the success of your organizations.  It's critical thus that he/she is given the proper tools and that training is addressed. In...
520 views If You Do Not Have a Christine San Juan in Your Life - Get One! Patrick Yearout, FMP, CHT Apr 3, 2014
At our recent T3 Conference in Colorado Springs, I became the first CHART member to complete all twelve of our training competency workshops.  I was very happy and proud of achieving this professional objective, and I was also very...
532 views FSR Magazine Names 40 under 40 Rising Stars in the Restaurant Industry Calvin Banks Mar 6, 2014
I am humbled and honored to be chosen as one of the 40 Under 40 Rising Stars in the Restaurant Industy by FSR Magazine . The entire list/article appears in their March 2014 issue and can be viewed at:...
822 views The Art of Humor Ryan Mason Feb 17, 2014
I was talking to a coworker last week who said she wanted a cool accent like mine as everyone remembers the trainer with the accent.  I was musing about this to my wife later that night who said, “They don’t remember you because...
443 views Why Do People Avoid Difficult Conversations? Chris Thompson Feb 10, 2014
When you work with other people, it's guaranteed there will be times when you don't agree with something someone does or says. There will be times when you have the urge to address an individual and communicate your concerns. But for some reason,...
391 views PRESIDENTalks: Grow Yourself, Grow Others Calvin Banks Feb 5, 2014
Recently, I invited FranklinCovey to The BROADMOOR to facilitate a workshop titled Leadership: Great Leaders, Great Teams, Great Results. During this workshop managers learned about four Imperatives of Great Leaders: Imperative 1: Inspire...
428 views CHART Talks "Brief Blasts of Brilliance" #6 - Get your Social on! Key Skills for Leaders in the 2020 Workplace Janet Hoffmann, SPHR Jan 30, 2014
In this new social media world, leaders need a new set of skills.  They must learn how to balance using social media effectively with navigating the potential risk.  Take 8 minutes to watch my video and learn how social literacy can be...
1427 views If I Ruled the World - Part 2 John W. Isbell Jan 22, 2014
About a year and a half ago I attended People Report’s Brand Camp and was asked what I would do if I ruled the world.  The idea was so thought provoking that I wrote a blog about it ( http://chart.org/blog/view/id/67/ ). Well, the...