Blog Posts

163 views How to Train Managers to Make the Right Hiring Decisions Serah Morrissey, SPHR Nov 17, 2014
Promoting an associate to a managerial role or filling a long-vacant leadership position is always exciting, especially for those of us in training and development.  We are happy to have a key position filled, and sometimes we make...
516 views Well trained employees, not unlike fine wine Gabe Hosler FMP Nov 8, 2014
Recently I had the opportunity to tour a winery in Napa, not far from the upcoming CHART 89 th Hospitality Training conference.  I couldn’t help but notice a similarity in all of the intricacies to wine making compared to training...
142 views CHART Talks: "Brief Blasts of Brilliance" #12 - 9 Lessons Learned to Improve Life and Leadership Toni Quist, FMP Nov 5, 2014
Someone yelling at you is actually a good thing. This is just one of the lessons I shared in Atlanta as part of my CHART Talks presentation.  Watch my video  (less than 10 minutes) for my  9 Lessons to Improve Life and...
192 views Movin' on Up Patrick Yearout, FMP, CHT Nov 5, 2014
For many CHART members, including myself, the highlight of our recent 88th Hospitality Training Conference was the release of the 2014 Trends in Hospitality Training & Development Study. The survey that provided the results for this...
223 views Structured Freedom John W. Isbell Oct 27, 2014
For as long as I can remember I have despised structure.  I think I’ve always been allergic to the word “structure”.  It seems so confining and, I don’t know, very…structurey.  I know that’s...
173 views Mobile Devices for E-learning: Practical Advice Based on Experience John Poulos Oct 27, 2014
It's an understatement to say that the e-learning landscape has changed dramatically over the past decade.  When DiscoverLink first started in 2002, the number one barrier our clients faced in starting an e-learning program was the...
206 views CHART Talks: "Brief Blasts of Brilliance" #11 - Find that ONE Acronym and Make It Happen Chip Romp Oct 6, 2014
In Atlanta, I shared with you (in 7 minutes) the importance of working with your team to find the ONE acronym to covey your training message throughout your company.  For us at Ovation Brands, it's S.M.I.L.E.   Watch this quick video...
297 views These are a Few of My Favorite Tweets Patrick Yearout, FMP, CHT Oct 6, 2014
When I first signed up for Twitter a few years ago, I primarily used it as a communications tool to keep in touch with friends and colleagues who I hadn’t seen in a while and who didn’t have a Facebook account.  Recently,...
516 views Fitbit Test Produces Amazing Results Mark Boccia Sep 11, 2014
Training and development goes beyond just focusing on core job skills or teaching everyone how to implement the latest promotion. It is also about focusing on personal development - more specifically, a focus on health and wellness.  At...
293 views Hire for Attitude, Train for Skill Natalie Beglen Sep 11, 2014
The Broadmoor duo of Danielle West and Melanie Shanks share in HM Magazine how hiring and training the right way will save you in the long run. In the hospitality industry, online reviews are like a train wreck: You know you’re not...
232 views Post-Conference To-Do List Patrick Yearout, FMP, CHT Sep 1, 2014
I just returned from CHART’s 88th Hospitality Training Conference in Atlanta, and my initial post-conference to-do list is overflowing with exciting new items.  Here are a few: Meet with our company president to discuss the...
176 views CHART Talks: "Brief Blasts of Brilliance" #10 - Life Well Today John C. Alexander Sep 1, 2014
Everyone has a challenge.  It's a matter of choice on how you will approach.   My suggestion is to take what you have, keep moving and pedal on.  In the video, I share how my diagnosis with Parkinson's Disease has been both a...
385 views Rollercoaster or Parallel Trains Calvin Banks Jul 1, 2014
As I close out my time as CHART President, I would like to take a moment to reflect on not only the past 2 years as President-Elect and President, but the 4 years in total I have been blessed to be a part of the board. The past 4 years many...
5147 views As Long as Food Service Never Stops, Neither Should Food Safety Training Patrick Yearout, FMP, CHT Jun 30, 2014
As a trainer in the restaurant industry, I am expected to be an expert on a wide variety of topics and skillsets.  On any given day, I could spend time working with our managers and employees on leadership principles, communication skills,...
327 views Knowledge is Power; Share it Calvin Banks Jun 5, 2014
“Knowledge has to be improved, challenged, and increased constantly, or it vanishes. ” – Peter Drucker   This power statement by Peter Drucker, considered the father of modern management, is not only true for...
294 views CHART Talks: "Brief Blasts of Brilliance" #9 - Hunger is No Game Jim Knight Jun 5, 2014
At the Miami Conference, I shared my passion for ending childhood hunger as part of my CHART Talks session.  Given the fact that 40% of all food goes to waste and 20% of US kids live in poverty, we as a 13 million dollar industry should...
4163 views Diversity Training – 10 Numbers that Make the Business Case for Respect, Value, and Care Patrick Yearout, FMP, CHT May 15, 2014
Does your hotel or restaurant provide diversity training?  Why not?  Perhaps you did at one time, but the dropped it during the recession as a cost-saving measure.  Perhaps you feel it might be necessary someday, but only after...
306 views CHART Talks: "Brief Blasts of Brilliance" #8 - Stop Volunteering and Start Voluntelling Josh Davies May 9, 2014
At the Miami Conference, I shared my CHART Talks session with attendees.  It's now available on video, so gather some popcorn and in less than 12 minutes I'll share why you are too valuable to be just volunteering!  I encourage you to...
384 views How toTrain For—and Deal With—Short Attention Spans Serah Morrissey, SPHR May 9, 2014
The beginning of a new year is often when hotel managers, fresh off the holiday hamster wheel, take the time to hunker down and create exciting new programs to teach our teams. For most of us, at some point in the development process, we open our...
1468 views The New Standards for Success in Restaurants - Tips on how to keep ahead of the industry curve James Sullivan Apr 17, 2014
What chain restaurants execute daily is just this side of miraculous when you think about it. It’s an enormously complex feat to sell cheeseburgers, pizzas, tacos, burritos, chicken dishes or fish sandwiches with a uniform shape, weight,...