Blog Posts

98 views Wendys Staff Reboot a Good Move? John Kelley Comments... Lisa Marovec, FMP Feb 10, 2012
CHART's incoming president John Kelley and People Report's Joni Doolin weigh in! http://www.qsrmagazine.com/news/wendys-staff-reboot-good-move-0
121 views Developing Ethics in Your Team Members Barbara Latimer Feb 2, 2012
Have you noticed that there has been a decline in team members’ character and ethics? Do you see an increase in selfishness, a “what’s in it for me” attitude? Latimer observed an ethics decline as well and decided to...
74 views Employee Branding That Rocks Jim Knight Jan 26, 2012
How you attract, hire, train, develop and treat your front-line employees is commonly known as the one true strategy to provide great guest service.  In lieu of managers doing all of the work themselves, a specific culture must be created...
42 views Leading Change Cheryl Tyler Dec 5, 2011
Every organization undergoes change, like the cliché says,”Change is inevitable.” Change can cause disruption to an organization and compromise its growth. But if managed properly, transition can go smoothly and leave everyone...