Blog Posts

86 views CHART Talks: "Brief Blasts of Brilliance" #25 - Micro-Learning and the Incredible Shrinking Attention Span Monique Donahue, CHT Feb 4, 2016
Did you know the average attention span for a person is now just 8 seconds ... which is less than that of a goldfish! Because of this, the need to alter our training to engage our learners and improve retention is critical. During my CHART...
247 views 9 Ways E-learning is a Better Option for Food Safety Training John Poulos Jan 26, 2016
Food safety is a hot topic in the news lately, and many restaurants are looking for ways to quickly shore up their food safety training programs.  E-learning is an ideal solution for managing food safety training programs, and it has many...
248 views Convincing the C-Suite: 10 Steps to Making a Compelling Case to Attend CHART Jason Lyon FMP Jan 13, 2016
In my former CEO position, I was always looking at the bottom line and what our return on investment would be when an individual would attend a CHART conference or any industry event. Here’s a concrete plan for how to convince your...
237 views Training Department Leadership and Crisis Management in a Food Safety Outbreak: Food for Thought Michele Lange Jan 13, 2016
Let’s face it; sometimes eating out is scary, especially with the recent increase in foodborne illness outbreaks mentioned throughout every media and social media outlet. The two most highly-discussed outbreaks to date are E.coli and...
342 views CHART Talks: "Brief Blasts of Brilliance" #24 - The 20-80 Opportunity Stewart Young Dec 8, 2015
As the Program Director for Cafe Reconcile, I witness daily the benefits to taking the time and searching for ways to hire the 20% who normally get passed over. During #CHARTNOLA, a group of attendees volunteered and saw first-hand the impact our...
700 views Looking for Yoda: May the Training Force Be With You! Patrick Yearout, FMP, CHT Dec 8, 2015
In preparation for the upcoming release of “Star Wars: The Force Awakens,” I decided to re-watch the original three movies in the series.  Even though I had seen them many times in the past, I felt like a refresher was necessary...
418 views Top Ten Reasons to Attend T3 Seattle Jim Sullivan Nov 18, 2015
As a longtime CHART member and presenter, I’d like to share my Top Ten Reasons to attend CHART’s T3 Conference in Seattle this February… 10. Be where your colleagues are. Don’t let that brand across the street...
348 views How certifications are valuable training resources Michael E. Nalley Nov 18, 2015
The new year is just around the corner and many hotel training departments are considering what training programs they are going to offer in 2016. We will look at our companies’ analytical data including revenue, operational performance and...
219 views Your Board at Work for You Jason Lyon FMP Nov 18, 2015
You see our enthusiastic caring at our conferences, read our sharing through our blogs posts and Ask My Peers replies, and learn with us at RTFs, but do you know how your board helps CHART grow year round? Throughout our term we work...
401 views Intentional Trainer Development: Building Your Toolkit for Success Donna Herbel Nov 12, 2015
Hospitality trainers come from a variety of backgrounds: Operations expert repositioned into a training role, educator who has made the shift to corporate training, or student of organizational development and learning entering the job market, to...
219 views CHART Talks: "Brief Blasts of Brilliance" #23 - Social Anxiety Yes, Some of Your Employees Have It Jennifer Swan Nov 12, 2015
Social anxiety is real and is a growing issue; especially with the younger generation. It is not something that goes away; but one can learn to control it. Although during my CHART Talks session, my palms were sweating and my heart was racing, I...
448 views What Makes A Great Place to Work? Justin Bigart Oct 29, 2015
The Employee as the Customer There’s been a lot of buzz over the last decade or so about “employee engagement” along with study after study showing the startling lack thereof. It’s no coincidence Mike Judge’s...
409 views Ten Tips for Transferring Classroom Training Patrick Yearout, FMP, CHT Oct 29, 2015
Although it doesn’t get as much attention as the rapidly growing field of e-learning these days, classroom instruction is still a very popular method of training in the hotel and restaurant industries.  According to the results from...
356 views CHART Talks: "Brief Blasts of Brilliance" #22 - Blow them Away with Discrepant Events Natalie Beglen Oct 5, 2015
As a former science teacher, Becky Rice, Training and Development Manager at White Castle, is a believer in incorporating discrepant events to engage and motivate people during training presentations. During her CHART Talks session in New...
323 views CHART Talks: "Brief Blasts of Brilliance" #21 - Five Stages of Minimum Wage Grief Patrick Yearout, FMP, CHT Oct 5, 2015
During my CHART Talks at NOLA, I took some creative liberties and related the new minimum wage law for the State of Washington to the five stages of grief: Denial, Anger, Bargaining, Depression,and Acceptance. Watch the video as I illustrate...
310 views Ideas in Training T.J. Schier Oct 5, 2015
Recently, I sat down with Cordell Riley, President of Tortel Training, to discuss some ideas in training. Watch this webinar and learn: Importance of aligning training with business goals How to create training solutions for...
435 views CHART Talks: "Brief Blasts of Brilliance" #20 - Stepping Stones Michael R. Amos, FMP, CHT Sep 4, 2015
For over half of my 60 years, I have had CHART in my life. In New Orleans, I shared how this organization has been the stepping stone in my career and in my personal life. The people of CHART got me to my 50th state and a lot of other places....
395 views Partner Mimeo Shares Lessons from #CHARTNOLA Natalie Beglen Sep 3, 2015
Dana Roazzi, Retail Business Unit Director at Mimeo, shares the many lessons she learned at her first CHART conference. Recently, I made my way down to New Orleans for CHART’s 90th Hospitality Conference. CHART is a non-profit...
601 views Simple Behaviors Help Hotels Wow Guests, Co-Workers Calvin Banks Aug 26, 2015
During an employee orientation at a large resort/conference hotel where I once worked, the general manager raved about his experience at a local, very casual restaurant with doors for tabletops, chicken-fried steak on the menu and a BYOB policy....
403 views Nix the Talking Heads for More Engaging Training Videos Mark Boccia Aug 26, 2015
It's OK to admit it. Property managers can't relate to our corporate training videos and often are skeptical of them. "That will not work in my property with my employees," they'll say. And for associates, that skepticism is likely even higher....