Blog Posts

312 views CHART Talks: "Brief Blasts of Brilliance" #14 - Live "On Purpose" Gini Quiroz, CHT Jan 12, 2015
How are you living your life?  Are you safe & comfortable?  At the Atlanta conference, I encouraged attendees to Get Uncomfortable !  I suggested they Raise a Brow and Be Bold.  Even if you were there and heard the...
217 views Your New Year’s Training Revolution: 15 in ‘15 Patrick Yearout, FMP, CHT Jan 12, 2015
Welcome to 2015, everyone!  To celebrate the New Year, I thought I would provide a list of 15 ways that you can transform your year by learning, sharing, growing, and caring with CHART during the next twelve months: Commit: Join...
275 views CHART Talks: "Brief Blasts of Brilliance" #13 - Delivering Happiness Spencer Buck Dec 4, 2014
In Atlanta, I shared why it's important that your employees, who are your best brand ambassadors, are happy and like their job. It's key that you create a sense of community and engagement.  By focusing on your core values, by making them...
253 views Napa: A Place That Cultivates Learning Patrick Yearout, FMP, CHT Dec 4, 2014
Napa, California, is known for many things. Most people, of course, think of it as the source of the most spectacular wines produced in North America. Its dry, temperate climate and the unique diversity of its soil provide the perfect setting for...
428 views How to Train Managers to Make the Right Hiring Decisions Serah Morrissey, SPHR Nov 17, 2014
Promoting an associate to a managerial role or filling a long-vacant leadership position is always exciting, especially for those of us in training and development.  We are happy to have a key position filled, and sometimes we make...
815 views Well trained employees, not unlike fine wine Gabe Hosler FMP Nov 8, 2014
Recently I had the opportunity to tour a winery in Napa, not far from the upcoming CHART 89 th Hospitality Training conference.  I couldn’t help but notice a similarity in all of the intricacies to wine making compared to training...
247 views CHART Talks: "Brief Blasts of Brilliance" #12 - 9 Lessons Learned to Improve Life and Leadership Toni Quist, FMP Nov 5, 2014
Someone yelling at you is actually a good thing. This is just one of the lessons I shared in Atlanta as part of my CHART Talks presentation.  Watch my video  (less than 10 minutes) for my  9 Lessons to Improve Life and...
318 views Movin' on Up Patrick Yearout, FMP, CHT Nov 5, 2014
For many CHART members, including myself, the highlight of our recent 88th Hospitality Training Conference was the release of the 2014 Trends in Hospitality Training & Development Study. The survey that provided the results for this...
307 views Structured Freedom John W. Isbell Oct 27, 2014
For as long as I can remember I have despised structure.  I think I’ve always been allergic to the word “structure”.  It seems so confining and, I don’t know, very…structurey.  I know that’s...
325 views Mobile Devices for E-learning: Practical Advice Based on Experience John Poulos Oct 27, 2014
It's an understatement to say that the e-learning landscape has changed dramatically over the past decade.  When DiscoverLink first started in 2002, the number one barrier our clients faced in starting an e-learning program was the...
341 views CHART Talks: "Brief Blasts of Brilliance" #11 - Find that ONE Acronym and Make It Happen Chip Romp Oct 6, 2014
In Atlanta, I shared with you (in 7 minutes) the importance of working with your team to find the ONE acronym to covey your training message throughout your company.  For us at Ovation Brands, it's S.M.I.L.E.   Watch this quick video...
412 views These are a Few of My Favorite Tweets Patrick Yearout, FMP, CHT Oct 6, 2014
When I first signed up for Twitter a few years ago, I primarily used it as a communications tool to keep in touch with friends and colleagues who I hadn’t seen in a while and who didn’t have a Facebook account.  Recently,...
659 views Fitbit Test Produces Amazing Results Mark Boccia Sep 11, 2014
Training and development goes beyond just focusing on core job skills or teaching everyone how to implement the latest promotion. It is also about focusing on personal development - more specifically, a focus on health and wellness.  At...
375 views Hire for Attitude, Train for Skill Natalie Beglen Sep 11, 2014
The Broadmoor duo of Danielle West and Melanie Shanks share in HM Magazine how hiring and training the right way will save you in the long run. In the hospitality industry, online reviews are like a train wreck: You know you’re not...
302 views Post-Conference To-Do List Patrick Yearout, FMP, CHT Sep 1, 2014
I just returned from CHART’s 88th Hospitality Training Conference in Atlanta, and my initial post-conference to-do list is overflowing with exciting new items.  Here are a few: Meet with our company president to discuss the...
247 views CHART Talks: "Brief Blasts of Brilliance" #10 - Life Well Today John C. Alexander Sep 1, 2014
Everyone has a challenge.  It's a matter of choice on how you will approach.   My suggestion is to take what you have, keep moving and pedal on.  In the video, I share how my diagnosis with Parkinson's Disease has been both a...
462 views Rollercoaster or Parallel Trains Calvin Banks Jul 1, 2014
As I close out my time as CHART President, I would like to take a moment to reflect on not only the past 2 years as President-Elect and President, but the 4 years in total I have been blessed to be a part of the board. The past 4 years many...
11979 views As Long as Food Service Never Stops, Neither Should Food Safety Training Patrick Yearout, FMP, CHT Jun 30, 2014
As a trainer in the restaurant industry, I am expected to be an expert on a wide variety of topics and skillsets.  On any given day, I could spend time working with our managers and employees on leadership principles, communication skills,...
395 views Knowledge is Power; Share it Calvin Banks Jun 5, 2014
“Knowledge has to be improved, challenged, and increased constantly, or it vanishes. ” – Peter Drucker   This power statement by Peter Drucker, considered the father of modern management, is not only true for...
369 views CHART Talks: "Brief Blasts of Brilliance" #9 - Hunger is No Game Jim Knight Jun 5, 2014
At the Miami Conference, I shared my passion for ending childhood hunger as part of my CHART Talks session.  Given the fact that 40% of all food goes to waste and 20% of US kids live in poverty, we as a 13 million dollar industry should...