Blog Posts

76 views I'm With Them! Lisa Marovec, FMP Jul 28, 2015
After last week’s CHART conference in New Orleans, Patrick Yearout, Jason Lyon, and I went on a tour of the Garden District. In preparation for the two-hour walk in the blazing heat, we stopped off at a coffee shop for bottled water....
150 views An Incredible Year In and Year Out for CHART Patrick Yearout, FMP, CHT Jul 6, 2015
It seems like mere moments ago that Calvin Banks departed the stage at the end of the awards banquet at CHART’s 88 th  Hospitality Training Conference in Atlanta last July, ending his term as President of the organization and handing...
657 views LIVE From Your Peers: 5 Best Practice Strategies to Improve Retention Jason Lyon FMP Jun 3, 2015
According to statistics gathered by the National Restaurant Association, the hospitality industry experienced its fourth consecutive year of rising turnover in 2014. At 66.3%, we are 20% higher than other industries, and quick service is a...
386 views Finding keepers: The Art of New Employee Orientation Jim Sullivan Jun 3, 2015
Smart organizations proactively build retention and momentum into the orientation and onboarding process “Today, more than ever, if a company is bleeding people, it is bleeding value.” —Marcus Buckingham   Last...
355 views What’s Next? New Post to Oversee Competencies and Educational Platform Patrick Yearout, FMP, CHT Jun 2, 2015
“What’s next?” That’s what Colby Hutchinson of Best Western International asked the other attendees at our CHART T3 conference in Napa earlier this year when receiving his pin for completing all twelve of the sessions in...
350 views Developing the Right Strategy to Attract Millennial Talent Doreen VanGorp May 19, 2015
Millennials are much more productive than they are given credit for. They are highly engaged in any meaningful work that aligns with their passions, and are socially conscious and loyal to organizations that value a culture of caring. Being the...
288 views 7 Interview Strategies to Help Discover Top Candidates Patrick Yearout, FMP, CHT May 19, 2015
I have participated in many interviews during my 20-plus years in the world of hospitality, and it’s not always easy to determine if someone is going to be a great addition to your team. Based on my experiences, however, I do know that...
385 views April Showers bring May Regional Training Forums!!! Gabe Hosler FMP May 11, 2015
Ok that didn't really rhyme, but when you have this many Regional Training Forums (RTFs), WHO CARES!!! CHART New Orleans is only two months away, but you don't have to wait until then to experience our unique brand of learning, sharing,...
541 views Puttin' on the Ritz Patrick Yearout, FMP, CHT May 1, 2015
How do you measure the quality of a hotel?  For some people, it has to do with the physical elements of the property: spacious guest rooms, lavish decor, or thick walls to keep noise at a minimum.  For others, it has to do with the...
344 views How Net Promoter Score can Help Improve Staff Training Colby Hutchinson Apr 16, 2015
Net Promoter Score (NPS) is a widely recognized standard in benchmarking “intent to recommend” and an effective way to evaluate guest feedback and engage in meaningful dialogue about areas of improvement. Have you ever considered...
297 views CHART Talks: "Brief Blasts of Brilliance" #19 - Teach Your Team to Get RIPd by TJ Schier T.J. Schier Apr 6, 2015
Is your field personnel stuck waiting on a broken escalator?  In Atlanta, I shared how and why you should teach your field managers to get RIPd - rapid improvement programs. Training is operations and operations is training. It is key that...
427 views If I Had to Choose Three More ... Patrick Yearout, FMP, CHT Apr 6, 2015
Two years ago I posted a blog on the CHART site titled, If I Had to Choose Just Three , in which I wrote about the three books that I couldn’t live without as a hospitality trainer. I still refer to all three of these books today and use...
267 views CHART Talks: "Brief Blasts of Brilliance" #18 - Moving Beyond the 'Like'; The New Real-Time by Doug Busk Natalie Beglen Mar 23, 2015
Move beyond Social Media to Social Reality. In Doug Busk's CHARTtalks session at our Atlanta conference, he shared that consumers are now providing you feedback directly and expect someone to be listening and responding to their compliments and...
473 views Interviewing for Hospitality Patrick Yearout, FMP, CHT Mar 20, 2015
Back in 2013, I wrote a blog post for CHART’s website titled “Hiring for Hospitality” ( http://www.chart.org/blog/view/id/351/ ) in which I discussed recruiting and hiring strategies that hotel and restaurant managers could use...
557 views Partnership IS the New Leadership Patrick Yearout, FMP, CHT Mar 10, 2015
At CHART’s 86th Hospitality Training Conference, which took place in the summer in 2013 in Miami, we were extremely fortunate to have Ty Bennett serve as our closing keynote speaker. Ty’s topic then was, “ The Power of Influence...
289 views CHART Talks: "Brief Blasts of Brilliance" #17 - Not Your Father's Leadership Model John W. Isbell Mar 10, 2015
There is a video of my CHARTTalks session in Atlanta that I urge you to watch. It's only 8 minutes long and if nothing else, you'll get some great hashtags to use! The workplace climate for managers and leaders has changed. No longer is it,...
653 views CHART is in your Backyard! Gabe Hosler FMP Mar 1, 2015
Don't worry, you didn't leave the gate open.  I meant that figuratively :-) Did you know CHART offers Regional Training Forums (RTFs) across the country?  RTFs bring the unique learning, sharing, growing and caring experience found...
376 views Hey Fast Casual: Your Growth Strategy is Only as Good as Your Next General Manager John Poulos Feb 26, 2015
With the economy improving and unemployment rates low, the labor market for the restaurant industry is getting tighter and tighter.  At the same time, many restaurant chains are planning for aggressive growth, especially in the Fast Casual...
1262 views The Garbage Burger: A True Tale About Service, Selling and Repeat Business Jim Sullivan Feb 17, 2015
The Garbage Burger:  A True Tale about Service, Selling and Repeat Business By Jim Sullivan, CEO Sullivision.com  I recently had lunch with a friend and co-worker at a popular Denver-area sports bar. I remember the...
338 views CHART Talks: "Brief Blasts of Brilliance" #16 - Build a Framework for Social Learning Mark Boccia Feb 2, 2015
None of us want to become obsolete.  In Atlanta, I challenged everyone to find one training program to focus on. Find a new route and put emphasis on collaborative learning.  Your training must evolve.  Break away from tradition...