Blog Posts

113 views CHART Talks: "Brief Blasts of Brilliance" #11 - Find that ONE Acronym and Make It Happen Chip Romp Oct 6, 2014
In Atlanta, I shared with you (in 7 minutes) the importance of working with your team to find the ONE acronym to covey your training message throughout your company.  For us at Ovation Brands, it's S.M.I.L.E.   Watch this quick video...
214 views These are a Few of My Favorite Tweets Patrick Yearout, FMP, CHT Oct 6, 2014
When I first signed up for Twitter a few years ago, I primarily used it as a communications tool to keep in touch with friends and colleagues who I hadn’t seen in a while and who didn’t have a Facebook account.  Recently,...
359 views Fitbit Test Produces Amazing Results Mark Boccia Sep 11, 2014
Training and development goes beyond just focusing on core job skills or teaching everyone how to implement the latest promotion. It is also about focusing on personal development - more specifically, a focus on health and wellness.  At...
240 views Hire for Attitude, Train for Skill Natalie Beglen Sep 11, 2014
The Broadmoor duo of Danielle West and Melanie Shanks share in HM Magazine how hiring and training the right way will save you in the long run. In the hospitality industry, online reviews are like a train wreck: You know you’re not...
195 views Post-Conference To-Do List Patrick Yearout, FMP, CHT Sep 1, 2014
I just returned from CHART’s 88th Hospitality Training Conference in Atlanta, and my initial post-conference to-do list is overflowing with exciting new items.  Here are a few: Meet with our company president to discuss the...
144 views CHART Talks: "Brief Blasts of Brilliance" #10 - Life Well Today John C. Alexander Sep 1, 2014
Everyone has a challenge.  It's a matter of choice on how you will approach.   My suggestion is to take what you have, keep moving and pedal on.  In the video, I share how my diagnosis with Parkinson's Disease has been both a...
342 views Rollercoaster or Parallel Trains Calvin Banks Jul 1, 2014
As I close out my time as CHART President, I would like to take a moment to reflect on not only the past 2 years as President-Elect and President, but the 4 years in total I have been blessed to be a part of the board. The past 4 years many...
564 views As Long as Food Service Never Stops, Neither Should Food Safety Training Patrick Yearout, FMP, CHT Jun 30, 2014
As a trainer in the restaurant industry, I am expected to be an expert on a wide variety of topics and skillsets.  On any given day, I could spend time working with our managers and employees on leadership principles, communication skills,...
292 views Knowledge is Power; Share it Calvin Banks Jun 5, 2014
“Knowledge has to be improved, challenged, and increased constantly, or it vanishes. ” – Peter Drucker   This power statement by Peter Drucker, considered the father of modern management, is not only true for...
250 views CHART Talks: "Brief Blasts of Brilliance" #9 - Hunger is No Game Jim Knight Jun 5, 2014
At the Miami Conference, I shared my passion for ending childhood hunger as part of my CHART Talks session.  Given the fact that 40% of all food goes to waste and 20% of US kids live in poverty, we as a 13 million dollar industry should...
4120 views Diversity Training – 10 Numbers that Make the Business Case for Respect, Value, and Care Patrick Yearout, FMP, CHT May 15, 2014
Does your hotel or restaurant provide diversity training?  Why not?  Perhaps you did at one time, but the dropped it during the recession as a cost-saving measure.  Perhaps you feel it might be necessary someday, but only after...
271 views CHART Talks: "Brief Blasts of Brilliance" #8 - Stop Volunteering and Start Voluntelling Josh Davies May 9, 2014
At the Miami Conference, I shared my CHART Talks session with attendees.  It's now available on video, so gather some popcorn and in less than 12 minutes I'll share why you are too valuable to be just volunteering!  I encourage you to...
352 views How toTrain For—and Deal With—Short Attention Spans Serah Morrissey, SPHR May 9, 2014
The beginning of a new year is often when hotel managers, fresh off the holiday hamster wheel, take the time to hunker down and create exciting new programs to teach our teams. For most of us, at some point in the development process, we open our...
1374 views The New Standards for Success in Restaurants - Tips on how to keep ahead of the industry curve James Sullivan Apr 17, 2014
What chain restaurants execute daily is just this side of miraculous when you think about it. It’s an enormously complex feat to sell cheeseburgers, pizzas, tacos, burritos, chicken dishes or fish sandwiches with a uniform shape, weight,...
649 views CHART Talks: "Brief Blasts of Brilliance" #7 - Closing the Leadership Skills Gap John Poulos Apr 3, 2014
At the Miami Conference, I shared (in less than 9 minutes), the important role that the General Manager plays in the success of your organizations.  It's critical thus that he/she is given the proper tools and that training is addressed. In...
547 views If You Do Not Have a Christine San Juan in Your Life - Get One! Patrick Yearout, FMP, CHT Apr 3, 2014
At our recent T3 Conference in Colorado Springs, I became the first CHART member to complete all twelve of our training competency workshops.  I was very happy and proud of achieving this professional objective, and I was also very...
562 views FSR Magazine Names 40 under 40 Rising Stars in the Restaurant Industry Calvin Banks Mar 6, 2014
I am humbled and honored to be chosen as one of the 40 Under 40 Rising Stars in the Restaurant Industy by FSR Magazine . The entire list/article appears in their March 2014 issue and can be viewed at:...
857 views The Art of Humor Ryan Mason Feb 17, 2014
I was talking to a coworker last week who said she wanted a cool accent like mine as everyone remembers the trainer with the accent.  I was musing about this to my wife later that night who said, “They don’t remember you because...
469 views Why Do People Avoid Difficult Conversations? Chris Thompson Feb 10, 2014
When you work with other people, it's guaranteed there will be times when you don't agree with something someone does or says. There will be times when you have the urge to address an individual and communicate your concerns. But for some reason,...
415 views PRESIDENTalks: Grow Yourself, Grow Others Calvin Banks Feb 5, 2014
Recently, I invited FranklinCovey to The BROADMOOR to facilitate a workshop titled Leadership: Great Leaders, Great Teams, Great Results. During this workshop managers learned about four Imperatives of Great Leaders: Imperative 1: Inspire...