Blog Posts

363 views The Power of CHART: Having a Very Gabe Day Patrick Yearout, FMP, CHT Apr 5, 2016
The events of today really reinforced for me the professional importance of CHART and why I’m so excited to attend our 92 nd Hospitality Training Conference in Charleston this summer. Because today was a very Gabe day....
258 views Lessons from a New Trainer on the Block Serah Morrissey, SPHR Apr 5, 2016
In the ever-evolving world of hospitality, the topics of onboarding and new employee training are often at the forefront, particularly for those of us in charge of the new-hire experience. Rarely do we find ourselves being the new hire,...
285 views What Does the Generational Shift Mean for Employers? Bruce Tulgan Apr 5, 2016
As the aging Baby Boomers exit the workforce, they will take with them a great deal of skill, knowledge, wisdom, institutional memory, relationships, and the last vestiges of the old-fashioned work ethic.  Organizations with significant...
326 views Who is on Your Personal Board of Directors? Chip Romp Mar 23, 2016
Your company has a team of leaders whose focus is to support achieving the company’s mission and goals. That group provides insight to the executive team in the pursuit of driving sales, growing profits, and strategizing for the next five,...
717 views The Great Generational Shift: The Post-Boomer Workforce of 2020 Bruce Tulgan Mar 23, 2016
There is a “Great Generational Shift” underway in the workforce today. This is the post-Baby Boomer shift that demographers and workforce planners have been anticipating for decades. It is not only a generational shift in the numbers...
294 views Training a Diverse Workforce Jeffrey Drozdowski Mar 9, 2016
In 1776, artistic consultant Pierre Eugene du Simitiere suggested the adoption of the U.S. motto “ E Pluribus Unum”  (“Out of Many, One”). The original meaning of the phrase was that out of many colonies rose a...
396 views What Hospitality Trainers Should Know About Restrictive Scheduling Laws Patrick Yearout, FMP, CHT Mar 9, 2016
What is restrictive scheduling? Sometimes called predictive or penalty scheduling, it is a national labor movement that wants to require businesses to notify employees well in advance of their work schedules (generally 2 to 4 weeks ahead...
251 views 3 Takeaways from CHART Seattleā€™s Live Ask My Peers Session Mimeo, CHART Silver Partner Mar 1, 2016
Blog by Elsa Soriano, Account Executive at Mimeo (featured in photo) I’m back in the office after a fantastic CHART (Council of Hospitality and Restaurant Trainers) conference. The full conference was four straight days of 200...
397 views 10 Tips for a Successful CHART Conference Mimeo, CHART Silver Partner Feb 17, 2016
The day is fast approaching when the hospitality training community will descend upon Seattle for CHART. Trainers often feel stuck in a thankless task of checking the box when really they hope their content is making an impact on their...
435 views CHART Talks: "Brief Blasts of Brilliance" #25 - Micro-Learning and the Incredible Shrinking Attention Span Monique Donahue, CHT Feb 4, 2016
Did you know the average attention span for a person is now just 8 seconds ... which is less than that of a goldfish! Because of this, the need to alter our training to engage our learners and improve retention is critical. During my CHART...
609 views 9 Ways E-learning is a Better Option for Food Safety Training John Poulos Jan 26, 2016
Food safety is a hot topic in the news lately, and many restaurants are looking for ways to quickly shore up their food safety training programs.  E-learning is an ideal solution for managing food safety training programs, and it has many...
471 views Convincing the C-Suite: 10 Steps to Making a Compelling Case to Attend CHART Jason Lyon FMP Jan 13, 2016
In my former CEO position, I was always looking at the bottom line and what our return on investment would be when an individual would attend a CHART conference or any industry event. Here’s a concrete plan for how to convince your...
441 views Training Department Leadership and Crisis Management in a Food Safety Outbreak: Food for Thought Michele Lange Jan 13, 2016
Let’s face it; sometimes eating out is scary, especially with the recent increase in foodborne illness outbreaks mentioned throughout every media and social media outlet. The two most highly-discussed outbreaks to date are E.coli and...
499 views CHART Talks: "Brief Blasts of Brilliance" #24 - The 20-80 Opportunity Stewart Young Dec 8, 2015
As the Program Director for Cafe Reconcile, I witness daily the benefits to taking the time and searching for ways to hire the 20% who normally get passed over. During #CHARTNOLA, a group of attendees volunteered and saw first-hand the impact our...
908 views Looking for Yoda: May the Training Force Be With You! Patrick Yearout, FMP, CHT Dec 8, 2015
In preparation for the upcoming release of “Star Wars: The Force Awakens,” I decided to re-watch the original three movies in the series.  Even though I had seen them many times in the past, I felt like a refresher was necessary...
626 views Top Ten Reasons to Attend T3 Seattle Jim Sullivan Nov 18, 2015
As a longtime CHART member and presenter, I’d like to share my Top Ten Reasons to attend CHART’s T3 Conference in Seattle this February… 10. Be where your colleagues are. Don’t let that brand across the street...
544 views How certifications are valuable training resources Michael E. Nalley Nov 18, 2015
The new year is just around the corner and many hotel training departments are considering what training programs they are going to offer in 2016. We will look at our companies’ analytical data including revenue, operational performance and...
392 views Your Board at Work for You Jason Lyon FMP Nov 18, 2015
You see our enthusiastic caring at our conferences, read our sharing through our blogs posts and Ask My Peers replies, and learn with us at RTFs, but do you know how your board helps CHART grow year round? Throughout our term we work...
610 views Intentional Trainer Development: Building Your Toolkit for Success Donna Herbel Nov 12, 2015
Hospitality trainers come from a variety of backgrounds: Operations expert repositioned into a training role, educator who has made the shift to corporate training, or student of organizational development and learning entering the job market, to...
390 views CHART Talks: "Brief Blasts of Brilliance" #23 - Social Anxiety Yes, Some of Your Employees Have It Jennifer Swan Nov 12, 2015
Social anxiety is real and is a growing issue; especially with the younger generation. It is not something that goes away; but one can learn to control it. Although during my CHART Talks session, my palms were sweating and my heart was racing, I...