Blog Posts

6 views The New Standards for Success in Restaurants - Tips on how to keep ahead of the industry curve James Sullivan Apr 17, 2014
What chain restaurants execute daily is just this side of miraculous when you think about it. It’s an enormously complex feat to sell cheeseburgers, pizzas, tacos, burritos, chicken dishes or fish sandwiches with a uniform shape, weight,...
78 views CHART Talks: "Brief Blasts of Brilliance" #7 - Closing the Leadership Skills Gap John Poulos Apr 3, 2014
At the Miami Conference, I shared (in less than 9 minutes), the important role that the General Manager plays in the success of your organizations.  It's critical thus that he/she is given the proper tools and that training is addressed. In...
159 views If You Do Not Have a Christine San Juan in Your Life - Get One! Patrick Yearout, FMP, CHT Apr 3, 2014
At our recent T3 Conference in Colorado Springs, I became the first CHART member to complete all twelve of our training competency workshops.  I was very happy and proud of achieving this professional objective, and I was also very...
208 views FSR Magazine Names 40 under 40 Rising Stars in the Restaurant Industry Calvin Banks Mar 6, 2014
I am humbled and honored to be chosen as one of the 40 Under 40 Rising Stars in the Restaurant Industy by FSR Magazine . The entire list/article appears in their March 2014 issue and can be viewed at:...
302 views The Art of Humor Ryan Mason Feb 17, 2014
I was talking to a coworker last week who said she wanted a cool accent like mine as everyone remembers the trainer with the accent.  I was musing about this to my wife later that night who said, “They don’t remember you because...
262 views Why Do People Avoid Difficult Conversations? Chris Thompson Feb 10, 2014
When you work with other people, it's guaranteed there will be times when you don't agree with something someone does or says. There will be times when you have the urge to address an individual and communicate your concerns. But for some reason,...
198 views PRESIDENTalks: Grow Yourself, Grow Others Calvin Banks Feb 5, 2014
Recently, I invited FranklinCovey to The BROADMOOR to facilitate a workshop titled Leadership: Great Leaders, Great Teams, Great Results. During this workshop managers learned about four Imperatives of Great Leaders: Imperative 1: Inspire...
229 views CHART Talks "Brief Blasts of Brilliance" #6 - Get your Social on! Key Skills for Leaders in the 2020 Workplace Janet Hoffmann, SPHR Jan 30, 2014
In this new social media world, leaders need a new set of skills.  They must learn how to balance using social media effectively with navigating the potential risk.  Take 8 minutes to watch my video and learn how social literacy can be...
809 views If I Ruled the World - Part 2 John W. Isbell Jan 22, 2014
About a year and a half ago I attended People Report’s Brand Camp and was asked what I would do if I ruled the world.  The idea was so thought provoking that I wrote a blog about it ( http://chart.org/blog/view/id/67/ ). Well, the...
313 views CHART Talks "Brief Blasts of Brilliance" #5 - Can't We All Just Get Along? Reasons Why HR, Marketing & Ops Should Work as One melissa papaleo Jan 7, 2014
Take 7 minutes and learn the importance of working together.  In this video, I'll share stories of how two restaurants were much more successful when their departments cooperated and worked as a team. View my video...
521 views The People Who Matter Most Patrick Yearout, FMP, CHT Jan 6, 2014
There are a lot of reasons why I’m excited to attend the 87 th CHART conference in March. First of all, there’s the incredible setting: The Broadmoor Resort in Colorado Springs.  The CHART board had the opportunity to visit...
301 views PRESIDENTalks: Stopping the Talent Door from Revolving Calvin Banks Dec 31, 2013
I recently read an article on www.Forbes.com by Mike Myatt titled 10 Reasons Your Top Talent Will Leave You . Mike points out the 10 reasons why talent leave the organization as well as shares his insights on how to stop the “talent door...
495 views CHART Talks "Brief Blasts of Brilliance" #4 with Gerry Fernandez - Culture Intelligence in a Multicultural World Lisa Marovec, FMP Dec 2, 2013
In this 6 minute video, Gerry will share what knowledge, skills & insights are necessary to effectively engage people from different cultural backgrounds to deliver better business results....
501 views PRESIDENTalks: The Clock is Ticking Calvin Banks Dec 2, 2013
I recently attended the Hotel, Motel, and Restaurant Show in New York City as part of a panel discussion on Training Strategy, Technology, and the Bottom Line. The panel was moderated by CHART's very own Mike Nalley, Best Western, and included...
635 views CHART Talks "Brief Blasts of Brilliance" #3 - The Myth of the Old Dog Curt Archambault, FMP Oct 30, 2013
Watch my short video and learn that with the right motivation, patience and encouragment, you too can learn new tricks.   My amazing grandaughter has taught me a lot and one is keep learning!  View Video
1147 views Ripped From the Headlines: Why Hospitality Trainers Are More Important Than Ever Patrick Yearout, FMP, CHT Oct 14, 2013
Just after stumbling out of bed each morning, the first thing I do is scan the local and national news stories posted on a half-dozen different websites.  I don’t read every article, of course, but I do try to read the ones that are...
526 views CHART Talks "Brief Blasts of Brilliance" #2 - BIG DATA: How it is Changing the Business of Hospitality Mike Hampton, Ed.D Oct 9, 2013
In just about 8 minutes, I'll share how big data is transforming the hospitality industry. I'll talk about what big data is, where it comes from, how we communicate electronically, and how information about each of us is captured and tracked....
886 views The Path to Loyalty Mark Williams Oct 9, 2013
In the fall of 2008, classes were well underway for the semester at the Wharton School of Business of the University of Pennsylvania.  On one particular evening, four friends that shared a computer lab together decided to meet off-campus. A...
570 views CHART Talks "Brief Blasts of Brilliance" #1 - How to Earn the Best Seat in the House Donna Herbel Sep 20, 2013
In a quick 7 minutes, I'll take you down the yellow brick road of professional development.  In my CHART Talks video clip from the recent Miami Conference, I'll share the stories of two women: a mentor and mentee and their journey to...
853 views 5 Reasons to Focus on Respect Training Lisa Marovec, FMP Sep 16, 2013
Paul Meshanko of Legacy Business Cultures got rave reviews for his session on the Respect Effect at the recent CHART Miami Conference. Now, he has summarized this relevant information in an article: Everybody is motivated by something....