Blueprint for Trainer Development:
a Customized Competency Model for the Hospitality Industry

In collaboration with Batrus Hollweg International (BHI), CHART has developed a Blueprint for Trainer Development that provides the professional benchmarks necessary for helping trainers to grow and provide greater value to their respective organizations. This landmark study defines the competencies necessary for success across a variety of roles in hospitality training.

Effective training results in increased employee job satisfaction, better retention and lower turnover; it also translates into greater savings and better guest experiences.

CHART is currently building competency courses that specifically address each competency within four major roles (also referred to as 'tracks'). For a detailed list of the four major roles with their competencies and respective behaviors please click here.

Blueprint for Trainer Development - 4 Roles competency graphicCompetency courses are currently offered at CHART's semi-annual conferences, with participants receiving Certificates of Completion after successfully undergoing the training.

Blueprint for Trainer Development
4 Roles

 Trainer
3 Competencies

Presentation Effectiveness
Participant Management
Evaluation / Assessment

Instructional Designer
3 Competencies

Technical Knowledge
Program Design
Process Improvement 

 Manager
3 Competencies

Operational Knowledge
Project Management
Coaching / Development

Executive/Leader
3 Competencies

Communication / Influence
Business Acumen
Strategic Planning 

 

Upcoming Conferences